What is OnwardTicket.us's refund policy?
Quick answer
We offer refunds within 12 hours of purchase as long as the ticket has not been delivered or used. Because each order creates a temporary reservation in the airline system, the window is tight but the policy is explicit. Orders outside the 12-hour window or already delivered are not refundable; contact support for exceptional cases.
Refund window
12 hours from purchase, contingent on the ticket not being delivered or used. Once the PDF with a live PNR is sent, the reservation has been fulfilled.
How to request
- Email [email protected] with your order number
- Describe the reason for the request
- Support responds within one business day
What we cannot refund
- Tickets already delivered with a valid PNR
- Orders beyond the 12-hour window
- Orders where the airline has already issued validity and we are mid-delivery
For the full policy, see Refund Policy.
Frequently asked
- Why only 12 hours?
- Because the reservation is made in the airline system almost immediately. After delivery the service has been performed.
- Can I get a refund if my visa is refused?
- The onward ticket service is separate from the visa decision. Refunds follow the 12-hour window regardless of visa outcome.
- Do I lose my data when I request a refund?
- No. Order records are retained per our privacy policy.
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