Terms & Conditions
Last Updated: March 30, 2026
Table of Contents
Table of Contents
1. Introduction and Acceptance
Welcome to OnwardTicket.us (“we,” “us,” “our,” or “the Company”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and OnwardTicket.us.
By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced herein.
If you do not agree to these Terms, you must not use our services.
2. Services Provided
OnwardTicket.us provides onward ticket services for visa application and travel compliance purposes:
2.1 Flight Itinerary Services (Onward Tickets)
- Temporary flight reservations (also known as “dummy tickets”)
- Valid booking references for visa applications
- Itinerary documents with flight details
- Verifiable PNR (Passenger Name Record) codes
Important Disclaimer
We provide document preparation and assistance services only. We do NOT guarantee visa approval, act as an immigration lawyer or legal advisor, have any affiliation with embassies, consulates, or government authorities, make decisions on visa applications, or provide legal immigration advice.
3. Service Limitations and Important Notices
3.1 Flight Itineraries (Onward Tickets)
Our flight itineraries are:
- Temporary and for visa application purposes only
- NOT actual confirmed travel bookings
- Valid for a limited time period (24 hours up to 14 days, as determined by the airline’s booking system — not by us)
- NOT tickets or confirmed reservations that guarantee travel
YOU MUST PURCHASE ACTUAL TICKETS/BOOKINGS once your visa is approved. Our reservations cannot be used for actual travel.
3.2 Visa Approval Disclaimer
- Approval is solely at the discretion of the embassy or consulate.
- We cannot guarantee, promise, or ensure visa approval.
- Each application is evaluated independently by government authorities.
- We are not responsible for decisions made by authorities.
3.3 Accuracy of Information
You are solely responsible for:
- Providing accurate and complete information.
- Verifying all details in documents we provide.
- Ensuring information matches your travel plans exactly.
- Checking spelling, formats, dates, and personal details.
- Reviewing documents before submission.
3.4 Reservation Validity Disclaimer
Reservation validity ranges from 24 hours up to 14 days. The exact validity period is entirely determined by the airline’s booking system and is outside our control. We provide the maximum duration available, but the airline may shorten or modify the validity period at its sole discretion.
OnwardTicket.us is not responsible for any issues arising from the airline’s handling of the reservation validity period, including early cancellation or modification by the airline.
If you experience any validity-related issues, please contact our support team immediately and we will do our best to assist you.
4. Ordering and Payment
4.1 Order Process
- Select the service speed you require
- Provide all necessary information accurately
- Review your order details
- Proceed to payment
- Receive confirmation via email
4.2 Payment Terms
- Payment must be made in full at the time of order
- We accept payment through our approved payment processors
- All prices are listed on our website and are subject to change without notice
- Prices are displayed in USD by default, but may be shown in other currencies based on your region
- You are responsible for any applicable taxes, fees, or charges
4.3 Processing Time
We offer multiple service speed options at checkout:
Standard
Up to 24h
Fast
8-10 hours
Super Fast
1-2 hours
Processing times begin after successful payment and information verification. Times are estimates and not guarantees.
5. Customer Responsibilities
5.1 Information Accuracy
You agree to:
- Provide true, accurate, current, and complete information
- Ensure all personal details (name, passport number, dates) are correct
- Verify that travel dates and destinations are accurate
- Update us immediately of any changes or corrections needed
- Review all documents thoroughly before submission
5.2 Prohibited Uses
You must NOT:
- Use services for any illegal or fraudulent purposes
- Provide false or misleading information
- Attempt to use temporary reservations for actual travel
- Resell or redistribute our services without permission
- Reverse engineer, copy, or reproduce our documents
- Use services to harm, defraud, or deceive any party
6. Delivery of Services
- All services and documents are delivered electronically via email
- Documents are typically provided as PDF files
- Ensure you provide a valid, working email address
- Check your spam/junk folder if documents are not received
If you do not receive your documents, check spam/junk folders, verify the email address provided, and contact us within 24 hours of expected delivery. We will resend documents at no additional charge if the delay was our fault.
Delivery and Scheduling: Your documents are delivered to your email as a PDF based on the delivery speed you selected at checkout. If you chose a specific future delivery date at checkout, your ticket will be sent to your email on that date. There is no activation link — you receive the final PDF document directly via email.
7. No Refund Policy
STRICT NO REFUND POLICY
All payments are final and non-refundable under any circumstances unless specifically covered under our visa rejection exception.
7.1 No Refunds For:
- Visa application rejection or denial (unless solely due to our provided document AND supported by official proof)
- Change of mind or travel plans
- Errors in information you provided
- Failure to use documents provided
- Expirations of temporary reservations
- Delays due to authorities or policies
- Force majeure events
7.2 Visa Rejection Exception
A refund may be processed ONLY if your visa gets rejected SOLELY because of the onward ticket provided by us. No other reason qualifies.
You MUST provide the actual embassy rejection document explicitly citing the itinerary as the sole reason for denial.
7.3 Chargebacks
- Initiating chargebacks for delivered services is fraud
- We provide full evidence to payment processors
8. Intellectual Property Rights
All content on OnwardTicket.us, including design, layout, graphics, text, logos, software, document templates, and proprietary processes are owned by or licensed to OnwardTicket.us and protected by intellectual property laws.
You may NOT: Reproduce, duplicate, modify, create derivative works, remove copyright notices, use branding without authorization, or scrape data from our website.
9. Privacy and Data
Your use of our services is governed by our Privacy Policy, which explains how we collect and protect your personal information. By using our services, you consent to data use as described.
10. Third-Party Links
We use third-party service providers (payment/email) who have their own policies. We are not responsible for content on external websites, and links do not imply endorsement.
11. Limitation of Liability
Services are provided “AS IS” without warranties. To the maximum extent permitted by law, OnwardTicket.us shall NOT be liable for indirect, incidental, special, or consequential damages.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SERVICE.
12. Indemnification
You agree to indemnify and hold harmless OnwardTicket.us and its affiliates from any claims, damages, or costs arising from your misuse, violation of Terms, violation of laws, or fraudulent use.
13. Account Management
We reserve the right to suspend or terminate access if you violate Terms, engage in fraud, or provide false info. No refunds upon termination.
14. Modifications
We reserve the right to modify Terms at any time. Continued use constitutes acceptance. Material changes will be noted.
15. Force Majeure
We are not liable for delayed performance due to disasters, wars, network failures, pandemics, or other events beyond our reasonable control.
16. Dispute Resolution and Governing Law
Terms are governed by the laws of England and Wales. Disputes will attempt informal resolution first via email, optional mediation, and finally courts of England and Wales. Class actions are waived. Claims must be filed within one year.
17. Severability
If any provision is invalid, remaining provisions continue in full force.
18. Waiver
Failure to enforce a right doesn't waive that right or provision.
19. Assignment
You may not assign rights without consent. We may assign without restriction.
20. Agreement
These Terms constitute the entire agreement regarding service use.
21. Language
English version shall prevail in case of any discrepancy.
22. Contact Information
23. Acknowledgment and Consent
By Using Our Services, You Acknowledge That:
If you do not agree to these terms, do not use our services.