Refund Policy – Hassle-Free Refund Process
Last Updated: May 7, 2026
Table of Contents
Table of Contents
1. Refund Policy Overview
At OnwardTicket.us, we deliver verifiable onward itineraries used as proof of onward travel for airline check-in and immigration checks at the border. This policy outlines our strict refund criteria and the limited circumstances under which a refund may be issued.
By placing an order, you acknowledge that you have read and agreed to this Refund Policy in its entirety. It should be read alongside our Terms and Conditions and Privacy Policy.
2. Service Fee Clarification
Service Fee: The amount paid is a service fee for the generation of temporary flight reservations—not an actual ticket purchase price.
Digital Delivery: Securely sent via email in PDF format.
Temporary Reservations: Onward itineraries are temporary airline bookings used as proof of onward travel for airline check-in and immigration checks at the border. They are not paid airline tickets and are not intended for travel. Reservation validity ranges from 48 hours up to 14 days, as determined by the airline’s booking system — not by us.
Delivery: Your ticket is delivered to your email as a PDF based on the delivery speed you select at checkout. If you chose a specific future delivery date, your ticket will be sent on that date. There is no activation link.
IMPORTANT
Our service fee is distinct from actual airline ticket costs. The reservations provided are temporary and for documentation purposes only. If you intend to fly, actual tickets must be purchased separately.
3. What We Deliver: Onward Itinerary Scope
The deliverable you are paying for is a verifiable PNR— a real, temporary booking on a real airline that immigration officers and airline check-in staff can look up and confirm. That PNR is what satisfies the “proof of onward travel” requirement. It is not an actual paid airline ticket and is not intended for travel.
We choose the route based on what airlines have available with verifiable PNRs at the time we book. That means we select the airline, the route, the number of stops or legs, the departure time, and the cabin class— you do not pick a specific carrier or routing. As long as the PNR is verifiable from the country/region you provided to a reasonable onward destination, the deliverable has been met.
What counts as a defect
A defect is a problem with the deliverable itself: the PNR was not delivered, the PNR is not verifiable on the airline’s system within our advertised hold window, the booking is duplicated, or similar service failures already covered in this policy.
Not a defect: preferring a different airline, fewer stops, a different departure time, a different cabin, or a different routing. A verifiable onward PNR was delivered, so the service was provided.
For that reason, we do not refund or issue chargeback credits because a customer is unhappy with our choice of carrier, route, stops, or departure time. Disputes opened on those grounds will be contested with the payment provider using our delivery and verification evidence. Actual service failures remain refundable under the cases listed elsewhere in this policy.
4. Booking Changes & Modifications
We’re happy to fix small mistakes on your booking quickly and at no cost — that’s what this section is for. Because each PNR is held in a live airline system within a strict validity window, we have to keep changes limited to genuine typos and small corrections.
One change per booking.Each order is eligible for one free correction. If you need additional changes after that, our support team will either apply a small additional charge or, depending on what you need, suggest placing a fresh order — whichever works out better for you.
4.1 Change Window — 48-Hour Bookings
For orders placed under our 48-hour validity tier, change requests must be received within 48 hours of issuance. After that window, the reservation has either expired or is too close to expiry for changes to apply.
4.2 Change Window — 7-Day Bookings
For orders placed under our up-to-7-day validity tier, change requests must be received between 48 and 60 hours after issuance. No changes are accepted outside this window.
✓4.3 What Counts as a Valid Change
- • Name typo correction — small spelling fixes on the passenger name.
- • Single-side route mistake — correcting either the departure city or the arrival city, but not both.
- • Date correction — adjusting the travel date.
✕4.4 What Doesn’t Count
- • Complete route change — both departure and arrival cities replaced.
- • Route + date together — both at once is treated as a new booking.
- • Route + name together — same reason as above.
- • Full name change — replacing the passenger name entirely.
- • Multiple combined changes — anything beyond a single typo or correction.
In short: changes are for fixing genuine typos and small mistakes on an existing booking, not for redesigning the trip. If your plans have changed materially, the cleanest path is usually a fresh order — reach out and we’ll help you decide.
4.5 Special Case — Travel Date Close to Booking Date
If you choose a travel date that is very close to the date you’re placing the order — for example, selecting a travel date of 10-07-2026 while booking the onward flight on 08-07-2026— the standard 48-hour confirmation validity window does not apply. In those cases the booking’s validity is determined entirely by the airline’s holding policy at the time of issuance.
The same applies to 7-day bookings placed close to the travel date: the airline’s holding policy governs validity, not our standard window.
5. Refund Eligibility
✓Eligible for Refund
We operate a strict policy. Refunds are issued only for the following service failures on our end:
- • PNR Not Delivered: The PNR was never delivered to the email you provided at checkout.
- • PNR Not Verifiable: The PNR is not verifiable on the airline’s system within our advertised hold window.
- • Duplicate Order: You were accidentally charged more than once for the same itinerary.
- • Order Cancelled by Us: We cancelled your order before delivery and could not provide a replacement.
- • Technical Failure: A confirmed technical failure on our end prevented the deliverable from being provided.
✕NOT Eligible for Refund
- • Routing Preference: Unhappy with our choice of airline, route, stops, or departure time. The deliverable is a verifiable PNR — see Section 3.
- • Entry Decisions: Boarding refusals, immigration refusals, or any other decision by an airline or border authority.
- • Change of Mind: No longer needing the document after delivery.
- • Travel Changes: Modifying plans after the document is delivered.
- • Wrong Info: Errors in documents due to incorrect info you provided.
- • Expirations: Expired validity of temporary reservations once the airline-determined hold window has passed.
- • Out-of-window changes: Booking change requests received outside the change windows defined in Section 4.
6. Service-Specific Refund Details
6.1 Onward Itineraries (PNRs)
- Refunds are not available for expired reservations once validity passes.
- Reservation validity ranges from 48 hours up to 14 days, as determined entirely by the airline’s booking system. We are not responsible for early shortening of the hold window by the airline.
- Free corrections available prior to expiration.
- Outside of the refund grounds listed in Section 5, all sales are final.
- If you face any verifiability or hold-window issues, please contact our support team immediately for assistance.
7. How to Request a Refund
If your case falls within the refund grounds in Section 5, proceed with your claim:
- Email: Contact [email protected] with subject “Refund Request – [Order Number]”.
- Details: Include full name and email used during purchase, and the order confirmation number.
- Evidence: Briefly describe which refund ground in Section 4 applies (for example, that the PNR was not delivered, or was not verifiable on the airline’s system within the hold window). Include any supporting screenshots.
- Wait: We verify the case against our delivery and verification logs and respond.
8. Refund Processing & Pending Status
Approved refunds are credited automatically to the original payment method and take 5–10 business days to appear.
If a refund has been approved but is pending longer than 15 business days, please follow up with our team.
9. Chargebacks
Initiating a direct chargeback via your payment provider for delivered services constitutes fraud. If you have an issue, you must contact us first. We supply complete delivery evidence, PNR verification logs, and service logs to payment processors when contesting illegitimate chargebacks.
10. Order Cancellations
11. Dispute Resolution & 12. Changes
Disputes must follow the processes defined in our Terms and Conditions. We actively update policies on this page. By using the service, you agree to these terms.
13. Contact Us
We aim to respond within 48 hours to inquiries.